Privacy Policy

Last updated 15th September 2026

Otti Co is committed to protecting your privacy. This policy explains how we collect, use, store and disclose personal information when you interact with our website, social media pages, or advertising, including through enquiry and lead forms.

Information we collect

When you enquire with us — including through a Meta (Facebook/Instagram) lead form, our website contact form, email, or phone — we may collect:

  • Your name

  • Email address

  • Phone number

  • Business name (if applicable)

  • Details of your enquiry (e.g. products or services you're interested in)

We may also collect limited technical information automatically when you visit our website or interact with our ads, such as device type, browser, and general location, via tools like Meta Pixel and website analytics.

How we use your information

We use the information you provide to:

  • Respond to your enquiry and provide a quote

  • Follow up regarding products or services you've asked about

  • Improve our advertising and understand which campaigns are relevant to people like you

  • Keep records for our own business and accounting purposes

We do not use your information for any purpose beyond what's reasonably needed to respond to you and run our business.

Meta (Facebook/Instagram) lead ads

If you submit your details through a Meta lead form, that information is collected via Meta's platform and shared with us directly. Meta's own privacy policy also applies to how they handle data collected through their platform - you can review that at facebook.com/privacy/policy.

We may also use Meta Pixel on our website, which allows us to measure ad performance and show relevant ads to people who've visited our site. This may involve non-identifying data being shared with Meta for advertising purposes.

Sharing your information

We don't sell your personal information. We may share it with:

  • Trusted service providers who help us run our business (e.g. email or CRM tools), only as needed to provide our services

  • Meta, where you've submitted a lead form or interacted with our ads, as described above

  • Authorities, if required by law

Data storage and security

We take reasonable steps to keep your information secure and only keep it for as long as it's needed for the purposes outlined above, or as required by law.

Your rights

You can ask us at any time to:

  • Access the personal information we hold about you

  • Correct any inaccurate information

  • Delete your information, where reasonably possible

To make a request, contact us using the details below.

Contact us

If you have any questions about this policy or how we handle your information, contact us at:

ashleigh@otti-co.com | bec@otti-co.com

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with an updated "last updated" date.